This guide is written from Air New Zealand’s medical equipment and special assistance page, read on 14 October 2026. Confirm with the airline before you fly.
Airline oxygen
- Complete Parts 1 and 2 of the MEDA medical clearance form and send it at least 72 hours before travel (48 hours if you are using your own POC).
- You can’t use your own oxygen bottles on the aircraft.
- Domestic flights: Air New Zealand refers you to an authorised oxygen provider where possible.
- International flights: Air New Zealand supplies oxygen on board (not on the ground or in transit). The standard supply is 2 L/min by nasal prongs from an Avia Pulse bottle, at NZD $150 per bottle. Flow rates above 4 L/min need a fixed oxygen rig at extra cost.
Your own portable oxygen concentrator (POC)
- There is no charge for a POC you bring.
- It must be an Air New Zealand approved model, or meet FAA requirements and carry the manufacturer’s label saying so.
- Medical clearance is required to use it in flight.
- Give 48 hours’ notice to use aircraft power, and check in 1 hour before general check-in.
- Air New Zealand’s battery-approved list names models including the AirSep FreeStyle, SeQual Eclipse, Inogen One G2v and Philips SimplyGo. Newer models depend on the FAA label.
CPAP
- Complete MEDA Part 1, even if your model isn’t listed, and give 48 hours’ notice. Check in 1 hour before general check-in.
- Use is limited to the cruise phase.
- The approved list on Air New Zealand’s page names older models (ResMed S8 and S9, F&P Icon, Philips Remstar, Transcend). It doesn’t name the AirSense 10 or 11, so ask about your machine.
- In-seat power (110 V, 60 Hz, maximum 1.2 A) is approved only for listed CPAPs, some only in low-power mode with the humidifier off.
Aircraft medical power
| Aircraft | Medical outlet |
|---|---|
| Domestic flights | None |
| Boeing 787-9 | 230 V, 50 Hz |
| Boeing 777 | 115 V, 400 Hz; allow at least two weeks for Air New Zealand Engineering to assess your device |
Air New Zealand recommends battery power where possible. If your device doesn’t meet its requirements, it suggests hiring one for the trip; see oxygen concentrator prices for local hire.
Power in New Zealand
New Zealand uses 230 V, 50 Hz with Type I plugs (two flat pins in a V plus an earth pin) (Electrical Safety First). Visitors from the US or Canada need a plug adaptor. A device rated only for 120 V also needs a converter. An adaptor doesn’t change voltage.